Today, product delivery has become a critical part of everyday life. Customers want products delivered to their homes and other places of convenience rather than get them from the stores.
This paradigm shift in consumer behavior and expectations has made delivery businesses popular and profitable, leading to an upsurge in delivery businesses. But that doesn’t mean you shouldn’t venture and succeed in the delivery sector as an entrepreneur.
Five practical ways to improve your delivery service and gain an edge over your competitors
- Invest in a route planner with unlimited stops
In the initial stages of your delivery business, you will get along just fine with manual route planning. But as your business grows, you will realize that manual route planning may not be feasible as it is likely to leave room for costly errors in terms of labor, fuel, and failed deliveries.
For that reason, you will want to invest in a route optimization solution to help you plan and choose the most cost-effective and fast delivery routes. The best thing is that you can find free delivery route planner tools that offer unlimited routes and stops if you are on a tight budget.
- Keep track of your shipment.
Even with the best route planners, there is no way of determining if your delivery team is sticking to the routes without GPS tracking. Fitting GPS trackers on your delivery vehicles allows you to monitor the movement of your fleet, which helps ensure that your delivery personnel remain on the designated route.
This ensures that you save time, make timely deliveries which result in satisfied customers.
Additionally, when delivering high-value goods, you may want to fit them with GPS trackers to ensure that you know where they are throughout the delivery process.
- Be transparent with your customers.
If you have ever ordered something online and had to wait for its shipment, then you know how long the waiting can piss off your customers.
That is why you need to keep your customers updated about the status of their delivery. That way, their mind will be at peace, and they will feel more in control. Transparency with a customer portrays you as trustworthy and is an excellent way of earning customer trust.
- Introduce various payment options
Customers vary in their preferred mode of payment. As a business owner, it is your responsibility to model your payment options to cater to them. Allow your customers to make payments online via credit cards, debit cards, PayPal, mobile wallets, etc.
Ensure that your website is safe and that your customers can feel free to share their bank details with you. The idea is to meet the customer where they are. Customers will be more willing to do business with somebody who reaches them at their level.
- Hire right
Your team plays a significant part in your service delivery. It is the link between your brand and the customer. Any mess caused by your employees will reflect on your company. Therefore, it is essential to ensure that you hire the best in terms of academic qualification and customer relations skills.
Besides hiring the best, training your team on customer relations can also make a big difference. Let them know that they are the face of the company and treat them with respect.
A delivery business may be one of the least expensive businesses to start in the current times. However, being the best at it can be a lot harder. But that doesn’t mean you can’t rake good profits in the delivery sector. The five tips mentioned above can be an excellent start for making improvements in your service delivery.